SHIPPING POLICY

Shipping Rates
We offer FREE Shipping on all orders — no minimum spend required.

Processing Time
Orders are processed and dispatched within 1–3 business days. Once your order has been shipped, you’ll receive a tracking number by email.

Shipping Time
Estimated delivery time is 3–5 business days after dispatch.

For customised orders, please contact us by email for more information.

Key Notes
Address changes: Once your order has been dispatched, we’re unable to change the delivery address.

Track your order: Please check your email, including your junk or promotions folder, for your tracking number. Tracking information may take up to 48 hours to become active.

Running late?
If your order has exceeded the estimated delivery timeframe, please contact us at support@aeternajewelry.com with:
• Your name
• Your order number

By placing an order, you agree to our terms and conditions.